Thank you for shopping with Clovenagift. We are committed to delivering your creative DIY kits and gifts as quickly and reliably as possible.
This Shipping Information explains how we process, ship, and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays.
During peak seasons (such as holidays or promotional events), processing times may be slightly delayed.
2. Shipping Time
Once your order has been processed, estimated delivery times are as follows:
- United States: 7–14 business days
- Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Other regions: 10–20 business days
Please note that delivery times are estimates and may vary depending on customs clearance, local carriers, and external factors beyond our control.
3. Shipping Costs
We offer competitive and transparent shipping rates.
- Standard shipping fees (if applicable) will be calculated at checkout.
- We may offer free shipping promotions during special campaigns.
Any applicable shipping cost will be clearly displayed before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your shipment at any time.
Please allow 3–5 days for tracking information to become available after dispatch.
5. Delayed or Lost Orders
If your order has not arrived within the estimated delivery time, please contact us.
We will work with the shipping carrier to locate your package and resolve the issue as quickly as possible.
Clovenagift is not responsible for delays caused by:
- Customs processing
- Carrier delays
- Incorrect or incomplete shipping addresses
- Unforeseen events (weather, strikes, etc.)
6. Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you need to update your address, please contact us immediately after placing your order.
7. Customs and Import Duties
For international orders, customs fees, import taxes, or duties may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.
8. Shipping Restrictions
Some regions may have restrictions on certain products. If we are unable to ship to your location, we will notify you and issue a full refund.
9. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the product and packaging
- Description of the issue
We will review your case and offer a replacement or refund if applicable.
10. Contact Us
If you have any questions about shipping, please contact us:
Clovenagift
Email: support@clovenagift.com
We are always here to help and ensure you have a smooth shopping experience.