At Clovenagift, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help.
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, and components (if applicable).
- Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made products.
- Digital products or downloadable content.
- Gift cards.
- Clearance or final sale items.
- Items that have been used, altered, or damaged after delivery.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the item and its packaging.
If your claim is approved, we will arrange a replacement or issue a full refund at no additional cost.
4. Return Process
To initiate a return, please contact our customer support team before sending any items back.
Email: support@clovenagift.com
Please do not return products without prior authorization, as unauthorized returns may not be accepted.
Once your request is approved, we will provide return instructions.
5. Return Shipping
If the return is due to a product defect, damage, or our error, we will cover the return shipping costs.
For returns due to a change of mind or personal preference, customers are responsible for the return shipping costs unless otherwise required by local law.
Shipping fees paid on the original order are generally non-refundable.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
7. Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
If you need an exchange, please contact us and we will assist you with the process.
8. Order Cancellations
Orders may be canceled before they are processed or shipped.
If your order has already been shipped, it cannot be canceled, but you may request a return after delivery in accordance with this policy.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Clovenagift
Email: support@clovenagift.com
We are committed to providing excellent customer service and will respond to your inquiry as quickly as possible.